The Financial Times editor, Lionel Barber, has predicted that "almost all" news organisations will be charging for online content within a year.

A few bad apples can quickly spoil it for the rest of us. Interesting blog post by Dave Fleet on best ways for PR people to approach bloggers, without pressure or the expectation of a glowing product write-up. This discussion comes on the heels of a recent PR blackout challenge set by mommy blogger community MomDot to take place from August 10-16 (http://www.momdot.com/blog/pr-blackout-challenge/).

Successful customer support is quickly switching from a passive, "contact us" approach to "how can we help". From this perspective, the companies that excel in this new era of support will define processes and support teams to actively engage customer support across existing and emerging networks, not just Twitter.

MAVERICK client Intuit considered one of the leaders in "listening" to customer on the Internet and managing user complaints or questions in a matter of hours.

Mark Evans blogs and provid

The Toronto Star union reported today that the paper's entire Classified Ads section is being outsourced to Buffalo. How times change.

The new world of promoting start-ups in Silicon Valley, where the lines between journalists and everyone else are blurring and the number of followers a pundit has on Twitter is sometimes viewed as more important than old metrics like the circulation of a newspaper.